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Delivery & Returns

All returns or exchanges must be made within 30 days of receiving your order. However orders placed between 1st December 2022 and 25th December 2022 can use our extended returns and exchanges valid until 25th January 2023.

Christmas closure dates: Our warehouse is closed from on December 24th to 27th December and then from 31st December 1pm to 2nd January 2023. Please order your New Years eve items asap and use expedited service where possible due to carrier partners like Royal Mail & Fedex & DHL being under pressure for the holiday season.

UK Shipping

 
Standard Shipping = All orders are processed using Royal Mail 48 hours tracked service unless there is a strike action anticipated then we use DHL or DPD. 
Royal Mail Tracked 24 hours for orders week of 19th December unless there is a strike action scheduled in which case we use DPD/DHL. 
 
Next Day Shipping £5.99 – Order must be placed before 1pm
to qualify for Next Day (Mon – Thurs)
 
 Europe Standard Shipping
 
Starting January 1st 2021 normal services are expected from UK to Europe- We are delivering duties paid for orders under £140 and duties unpaid for orders over £140, if you are ordering multiple items then it might be better to break up the order into two with both being under £140 so that we can help take care of the import duties on your behalf. 
Delivery takes 3 to 10 working days depending on carrier chosen.
(see shipping rates on checkout) 
 
 US & Canada Standard Shipping
 2 or 3 working days using DHL
(see shipping rates on checkout)
Delivered duties unpaid
 
International Shipping (Rest of the World)
3 to 5 working days or 2 days using DHL
 (see shipping rates on checkout)
Delivered duties unpaid
 
Australia & Rest of World Standard Shipping
3 working days using DHL
(see shipping rates on checkout)
Delivered duties unpaid
  
Please note :
**For shipments outside of the EC, please note that the below shipping rates are not inclusive of any customs or
import duties that could be levied when the package reaches your destination country. 
 

How to Return an Item

We want you to love your order, however if you are not completely satisfied with it, let us know and we will be happy to help. Please email info@labante.co.uk

Extended Returns for Christmas: Please exchange or return by 25th January 2023 for orders starting from 1st December 2022. Please note that items purchased under black friday sale are not available under this offer.
All returns and exchanges must be informed within 21 days of receiving your order. You will then have another 21 days to send the items back to us. All exchanges must be made within 30 days of receiving your orders. Sale items are not available for returns or refunds however exchange or store credit is available. 

Please ensure swing tags, dust bag and original plastic packaging is included to ensure bag is protected. 

Once the return has been received and approved, you will receive your refund via the same means used to make your purchase. If tags are removed or item is returned without original packaging we will not be able to process a refund as it would have to be quarantined. Goods once quarantined cannot be sent back to you. 

Once the return has been received and approved, you will receive your refund via the same means used to make your purchase.
We offer a full refund (excluding any shipping cost and duties) on your order if you return it back to us within 21 days of your receipt.
Please note that we cannot refund any customs and import fees.  
  

    UK    

 Send an email to info@labante.co.uk to advise that you have posted out your item along with a tracking number.

 We suggest you retain proof of postage when making return.

 

  International Orders (US & ROW)

Send an email to info@labante.co.uk to advise that you have posted out your item along with a tracking number.

Please note returns and exchanges will be at the customers expense.

We suggest you retain proof of tracked postage when making an International Return
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